Privacy Policy

Privacy Policy

Introduction

Welcome to https://healthcare-call-center.storysurge.net (hereafter referred to as “Healthcare Call Center,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data in alignment with various global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales and Personal Information Protection Act (UCPA), Utah, USA
  • Connecticut’s ConnectiCT Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://healthcare-call-center.storysurge.net
  • Any mobile applications or software developed by us
  • Services and products offered through our platform
  • Interactions between our authorized users and our systems

Please note that this policy does not extend to third-party services or platforms accessible via links on our website. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs your interactions when:

  • You sign up for and use our applications and services as an authorized user.
  • You visit or navigate our websites linked to this policy.
  • You receive communications from us, including newsletters, emails, telephone calls, or text messages (SMS).

Personal Data Collection

We collect a variety of personal information, categorized as follows:

Account Information:

  • User names and profiles
  • Contact details, such as email addresses and phone numbers

Payment Information:

  • Transaction records and payment method details for billing and financial processing.

Financial Information:

  • Banking account details (if used for direct payments or refunds)
  • Invoice and receipt data

Purchase Information:

  • Order history and product/service preferences
  • Shopping cart data (if applicable)

Mobile Device Identifiers:

  • Unique device identifiers, IP addresses, and mobile network information to improve user experience.

Location Data:

  • GPS coordinates or other location-based services data (with user consent) for personalized content and services.

Feedback and Reviews:

  • Comments, ratings, and reviews left by users on our platform.

Social Media Information:

  • User profiles and interactions from social media platforms when you connect them to your Healthcare Call Center account.

Product Information:

  • Details about products or services you view, purchase, or express interest in on our platform.

We collect this data through various methods:

  • Direct user input (e.g., account registration, profile updates)
  • Automatic technologies, such as cookies and tracking pixels
  • Third-party sources who provide us with aggregated or de-identified data for analytics purposes

Cookies

We use cookies to enhance your experience on our website and to perform analytics. Cookies are small text files stored on your device that serve various functions:

  • Strictly Necessary: These cookies enable core features and interactions with our site, such as login sessions and access to secure areas.
  • Preference: They remember user preferences for a personalized browsing experience.
  • Analytics: Used to collect statistical data about how you interact with our website, helping us improve performance and functionality.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or upon request from the user, we securely delete or anonymize the data.

Security Measures

At Healthcare Call Center, we take significant measures to protect your personal data:

  • Implementing industry-standard encryption for data in transit and at rest.
  • Engaging secure third-party service providers who adhere to strict privacy and security standards.
  • Regularly auditing our systems and processes to identify and mitigate potential risks.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or store personal data from this age group. If you believe we have collected information from a minor, please contact us at the details provided in the ‘Contact Information’ section below.

Your Rights (in accordance with applicable privacy laws)

Depending on your location and local regulations, you may have several rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to rectify or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to legal exceptions.
  • Restriction: The ability to limit the processing of your personal data in certain circumstances.
  • Data Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: Objecting to the processing of your personal data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of privacy rights.

To exercise any of these rights, please submit a request through our privacy team using the contact details provided below. We will respond to valid requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the updated policy will take effect upon publication. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, comments, or requests regarding this Privacy Policy or your personal data:

  • Email: [email protected]
  • Address: Healthcare Call Center, [Street Address], [City], [State/Province], [Postal Code]